Healthcare Navigator

Background

The Healthcare Navigator is an AI-powered digital solution developed to facilitate access to medical care and help alleviate key challenges in Austria’s healthcare system. These challenges include overwhelmed emergency services and limited health literacy among the general population. By offering low-threshold access to reliable medical information, the tool supports early intervention and informed decision-making.

Overview

In this project, we developed a minimum viable product (MVP) for the Healthcare Navigator, a chatbot that mimics natural human conversation to provide clear and reliable health guidance. It serves as a standalone application to help users understand symptoms, assess risks, and schedule appropriate appointments. The system is designed to reduce unnecessary emergency room visits and direct patients to the most suitable point of care.

The focus was on designing a tool that is intuitive, accessible, and trustworthy. Special attention was paid to usability and data privacy to ensure a safe and inclusive experience for all users. A live demonstration will show how the chatbot guides users through a conversation to deliver personalized health advice and actionable next steps.

Key Features

• Symptom checker and triage: The chatbot guides users through structured questions to assess symptoms and urgency, offering tailored recommendations.
• Appointment scheduling: If needed, users are connected with appropriate healthcare services to book appointments directly.
• Human-like dialogue: The chatbot is designed to mimic natural conversation, creating a supportive and engaging user experience.
• Privacy and accessibility: The tool complies with data protection standards and is optimized for different devices and user groups.

Conclusion

The Healthcare Navigator demonstrates how digital tools can improve access to care, increase health literacy, and enhance system efficiency. By automating routine processes and empowering users, it supports both patients and professionals in achieving better healthcare outcomes.